Privacy Policy

1. Introduction

00bet ("we", "us", or "our") is committed to protecting the privacy and personal information of all users who access our online betting and casino platform at https://00bet.ws. This Privacy Policy sets out in detail the categories of personal data we collect, the purposes for which that data is processed, how it is stored and protected, and the rights available to you as a user.

By registering an account or continuing to use the 00bet platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

2. Information We Collect

When you create an account, place bets, make deposits or withdrawals, or contact our support team, we may collect the following categories of personal data:

• Identity information: full name, date of birth, gender, and a copy of government-issued photo identification.
• Contact details: email address, mobile phone number, and residential address (city and district within Bangladesh).
• Financial data: bKash, Nagad, Rocket, or Upay mobile banking account references; deposit and withdrawal transaction records; account balance history.
• Betting and gaming activity: wagering history, game preferences, session duration, bet amounts, and win/loss records on cricket betting, live casino, slots, and crash games.
• Technical data: IP address, device type, operating system, browser type and version, and session timestamps collected automatically when you access our platform.

3. How We Use Your Information

The personal data collected by 00bet is used exclusively for the following lawful purposes:

• Account creation, verification, and ongoing account management, including age verification to confirm that all registered users are aged 21 or above.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods, and maintaining accurate transaction records.
• Delivering customer support, responding to your queries, and resolving account or payment issues in a timely manner.
• Preventing fraud, money laundering, unauthorized account access, and other prohibited activities on the platform, and ensuring compliance with applicable regulations.

4. Cookies and Tracking Technologies

00bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise returning users, remember your preferences, and analyse site traffic patterns to improve our services.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of specific platform features, such as maintaining your login session or loading personalised game recommendations.

5. Data Sharing and Disclosure

00bet does not sell, trade, or rent your personal data to any third party for marketing or commercial purposes. However, we may share limited data with trusted service providers who assist in operating our platform, subject to strict confidentiality agreements. These include:

• Payment processors and mobile banking service facilitators (bKash, Nagad, Rocket, Upay) solely for the purpose of completing financial transactions on your behalf.
• Identity verification and KYC compliance partners, for the purpose of confirming user identity and meeting anti-fraud obligations.
• Technical infrastructure providers responsible for hosting, data storage, and platform security, all of whom are bound by data protection agreements with 00bet.

6. Data Security

00bet employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmitted between your browser or mobile device and our servers, ensuring that your account credentials, financial details, and personal information cannot be intercepted in transit.

Access to personal data within 00bet is strictly limited to authorised personnel on a need-to-know basis. All staff members with access to user data are subject to confidentiality obligations and undergo regular data protection training.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil the purposes described in this Privacy Policy. The following retention principles apply:

• Account data and KYC documentation are retained for a minimum of five years following account closure, in compliance with anti-money laundering and fraud prevention obligations.
• Financial transaction records are retained for a minimum of five years following the date of the transaction, consistent with standard financial record-keeping requirements.
• Technical logs and session data are retained for a rolling period of up to 12 months for security monitoring and fraud detection purposes.
• Where you withdraw consent or request deletion, we will erase your data to the fullest extent permitted by our legal and compliance obligations.

8. Your Rights as a User

As a registered user of 00bet, you have the following rights in relation to the personal data we hold about you:

Right of access: you may request a copy of all personal data we hold about you. Right to rectification: you may request that inaccurate or incomplete data be corrected. Right to erasure: you may request deletion of your data, subject to legal retention requirements. Right to restriction: you may ask us to limit the processing of your data in certain circumstances. Right to object: you may object to specific processing activities where our legal basis is legitimate interest. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

9. Children and Age Restriction

The 00bet platform is strictly intended for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are below this age threshold, you are not permitted to register an account or use our services.

• During account registration, we verify the age of all prospective users through our KYC process. Any account found to belong to a person under 21 will be suspended immediately and any funds held in such accounts returned or forfeited in accordance with our Terms & Conditions.
• If you are a parent or guardian and believe your child has registered with 00bet, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
• We strongly encourage responsible gaming practices among all our adult users. For more information, please review our Responsible Gaming guidelines available on this site.

10. International Data Transfers

00bet operates from a platform accessible in Bangladesh, and your data may be processed on servers located in other countries as part of our technical infrastructure. Where such transfers occur, we ensure that appropriate safeguards are in place, including contractual data protection clauses with all third-party processors.

Regardless of where your data is processed, 00bet remains committed to maintaining the same high standard of data protection described throughout this Privacy Policy.

11. Changes to This Privacy Policy

00bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, the revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically. Continued use of the 00bet platform after a revised policy has been published constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 00bet, please do not hesitate to reach our support team. We are available seven days a week and aim to respond to all privacy-related enquiries within 48 hours. Contact us at: [email protected] — please write "Privacy Request" in the subject line of your message so our team can direct your query to the appropriate department without delay.